Terms & Conditions

This page states the Terms & Conditions under which you (Visitor) may visit this website. Please read this page carefully. If you do not accept the Terms & Conditions stated here, we would request you to exit this site. The business, any of its divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or other investment firms reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.



“Account”shall mean the account created by the Customer on the Application for availing the Services provided by ValetEZ

“Applicable Laws”shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India

“Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of ValetEZ

“Parking lot Owner / operator”shall mean the owner of the parking space or the operator managing the parking space on ground and offering parking management related services

“User / You”shall mean a person who has an account with the ValetEZ mobile application


Services: ValetEZ facilitates the issuance of parking tickets to users visiting the parking spaces where ValetEZ’s technology systems are deployed. ValetEZ Services may include informing users of the location and potential availability of certain parking spots (“Parking Spots”) and facilitating reservations. In some cases, ValetEZ may collect fees on behalf of parking lot operators / owners (as defined).

In parking lots operated by owners / operators, ValetEZ DOES NOT (i) manage a parking service (ii) manage safety and security (iii) provide services other than delivery technology and marketing services (collectively referred to as Excluded Services). All parking management related services in such locations are provided by parking lot owners / operators and ValetEZ have no responsibility whatsoever regarding safety of persons or property in the parking spots or any facility where the parking spots are located or found via our website or mobile application. We are not responsible for any consequences arising from the Excluded Services including, without limitation, consequences arising from not being able to park or delays associated with parking, road closures or changing traffic conditions.

In select locations, ValetEZ may be the principal operator of the parking lot and in such cases will provide the following services (i) parking lot management (ii) ticketing issuance and billing. All terms and conditions applicable on operator responsibility will be as per the terms and conditions specified at each parking lot location, if operated by ValetEZ.

User Accounts: In order to access certain areas of the website or mobile application, the User may be required to create a user account and login (a “User Account“). As the User, you agree that all information which you provide through the website or mobile application in connection with creating your User Account or otherwise is current, accurate and complete. You are solely responsible for all activity that occurs with respect to your User Account. You are solely responsible for maintaining the confidentiality of your User Account and keeping the username and password to your User Account secure. You agree to notify us immediately of any security breach or unauthorized use of your User Account. We will not be liable for any costs, losses, claims or damages that you or any third party incur which are directly or indirectly caused by any unauthorized use of your User Account. You agree to never use another party’s User Account without such party’s express written authorization

Use of Content: The text, images, data, illustrations, files, audio and video clips, designs, documents and other materials and content (collectively, referred to as the “Content“) on the website and mobile application is our property and may be protected by copyright and other restrictions. Copyrights and other proprietary rights in the Content may also be owned by parties other than us. You may not copy, modify, distribute or otherwise use any of the Content, except for your personal and non-commercial use. Please note that we may withdraw any Content from the Site at any time at our sole discretion.

User Warranty: By downloading, printing, or otherwise using any of the Content, you agree that you will (i) restrict your use of such Content to personal and non-commercial use, (ii) comply with all of these Terms and Conditions, and (iii) not violate our rights or the rights of any other person or entity. We do not warrant that use of any of the Content will not infringe the rights of third parties.

Commercial Use is Restricted: Unauthorized commercial publication or exploitation of text, images, documents, materials or any other Content is prohibited without our express written consent. If you wish to use any of the Content for commercial use, publication, or any purpose other than personal use, you must obtain our express written permission prior to such use. We may, at our sole discretion, grant permission for such use on a case-by-case basis and we may charge a usage fee for such use. Without limitation of the foregoing, you agree that you may not sell, convey, license, sublicense, or resell or attempt any of the foregoing.

Trademarks: Names, titles, trademarks, service marks, and logos (collectively, the “Trademarks”) displayed on the Site are our registered and/or unregistered common law trademarks or those of third parties. Nothing contained in the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademark displayed on the Site without our express written permission or that of the appropriate third party that owns the Trademark. Except as permitted by these Terms and Conditions, any unauthorized use of the Trademarks is prohibited.

Acceptable website and mobile application use: Visitors are prohibited from violating or attempting to violate the security of the Web site or mobile application, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorised to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or “Trojan horse” to the Website, overloading, “flooding”, “mail bombing” or “crashing”, or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.

Account Suspension, Termination or Cancellation: Website or mobile app may suspend, cancel or terminate Your (“User”) account registered with us, with or without prior notice, if we believe in good faith that You (“User”) have breached any of these Terms or any other terms or policies referred to in these Terms.

ValetEZ reserves the right, at its sole discretion, to accept, hold and/or cancel any reservation of parking tickets made by You on the ValetEZ website, ValetEZ mobile website and ValetEZ mobile apps, which is deemed to be fraudulent or suspicious by ValetEZ.

ValetEZ will endeavour to inform You (the User) in the event of cancellation of reservation, owing to fraud or suspicious activity, to the best of its capacity, but shall not be liable for a failure to communicate to You of such cancellation.

Booking Cancellation & Refund policy:In case of standard booking on the mobile application, you may cancel the booking up to thirty minutes prior to the service time indicated by you. In the event of a deduction of fare from the customers through a mobile wallet or other payment mechanism, the amount so deducted shall be refunded to the Customer within 72 hours.

ValetEZ may cancel the booking at any time prior to the payment of fare by the Customers either through cash or through a mobile wallet or through an alternate currency. In the event of a deduction of fare from the Customers mobile wallet or other alternate currency, post a valid cancellation by ValetEZ, the amount so deducted shall be refunded to the Customer within 72 hours. ValetEZ does not warrant that a re-allotment for the purposes of the Service under these T&Cs and a re-confirmation of booking shall be made once a cancellation has been effected by either Parties.

Privacy:Please see the ‘Privacy policy’ of the website and mobile application

Indemnity: The User unilaterally agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of ValetEZ services or its website or mobile application or their breach of the terms.

Governing law and Jurisdiction: These Terms are governed by and shall be construed in accordance with the laws of India. The courts in Bengaluru shall have exclusive jurisdiction in respect of any disputes arising out of or in connection with these Terms.

Amendment / Modification:ValetEZ reserves the right to modify these Terms at any time with or without any further notice by uploading the revised Terms on the Website and it is Your duty to keep yourself aware of the revisions to the Terms of the Website.



The customer agrees and acknowledges that the use of the Mobile App/Website is at the sole risk of the customer and that the Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality and fitness for any purposes are excluded to the fullest extent permitted by law.

The information contained in this Website / Application is for general information purposes only. The information is provided by ValetEZ and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of ValetEZ. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the Website / Application up and running smoothly. However, ValetEZ takes no responsibility for, and will not be liable for, the Website / Application being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Your privacy matters to ValetEZ Services Private Limited (the “Company”, “we”, “ValetEZ”, or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. It also tells you how you can access and update your information and make certain choices about how your information is used.

The Privacy Policy covers both “online” (e.g. web and mobile services or Mobile Application, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data through mailings, telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of parking and valet assistance services through our own staff or through third party valet drivers and through our own leased parking inventory or third party parking inventory providers, are collectively referenced as the “Services”.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Customer Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Customer Terms and Conditions.


How do we collect and use information? 

Member Account Information

If you are a Member, we may collect certain information that can be used to identify you, such as your name, email address, and phone number (“Personal Information”). If you have created an Account using your login credentials from a third-party social networking service, we will be able to access and collect your name and email address and other Personal Information that your privacy settings on the social networking service account permits us to access. We don’t receive or store passwords for any of your social networking service accounts.

Vehicle Information

We collect certain information about the vehicles for which our service users utilize the vehicle parking and related services offered by ValetEZ (collectively, the “Parking Services”). We collect each such vehicle’s license plate number and will combine such information with Personal Information we have about such service users.

Information collected by the Mobile Application

Our Services are provided through a website or a mobile application. We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications.

When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:

  • Your mobile operating system
  • The type of mobile internet browsers you are using
  • Your geolocation
  • Information to allow us to personalize the services and content available through the Mobile Application


Information Collected Using Cookies and other Web Technologies

Like many website owners, we use automated data collection tools such as Cookies to collect certain information. We may use both session Cookies and persistent Cookies to identify that you have logged in to our services and to tell us how and when you interact with our services. We may also use Cookies to monitor aggregate usage and web traffic routing on our services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the platform and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Some third-party services providers that we engage (including third-party advertisers) may also place their own Cookies on your device. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.

Information Third Parties Provide about You

We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

Information Related to Use of the Services

Our servers automatically record certain information about how a person uses our Services (“Log Data”), including information about Members, Service Providers and non-Account holders (collectively, “Users”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, location information, the links on our Services that a User clicked on and other statistics. We use this information to administer the Services and we analyze (and may engage third parties to analyze) this information to improve and enhance the Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We also use the IP Address to generate aggregate, non-identifying information about how our Services are used.

Location Information

We collect and store information about where you are located by accessing the GPS information available through your mobile device. Location information is collected as you navigate through our Services and during Parking Services, including, but not limited to geographic areas. We collect this information for various purposes—including to provide you with customer support, to send you promotions and offers, to enhance our Services and for our internal business purposes.

What Information Do We Share with Third Parties?

We will not share any Personal Information that we have collected from you except as described below:

Information Shared with Our Services Providers

We may engage third party service providers to work with us to administer and provide the Services, including, third-party payment processors. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf.

Information Shared with Third Parties

We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes. We may also share your Personal Information with third parties to deliver relevant advertising and promotional offers to you.

Information Disclosed in Connection with Business Transactions

Information that we collect from our Users, including Personal Information, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, your Personal Information may be disclosed or transferred to the third-party acquirer in connection with the transaction.

Information Disclosed for Administrative and Legal Reasons

We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or geo-location data), to Government or law enforcement officials as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, subpoenas, Governmental requests or legal process; (ii) to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof; (iii) to protect the safety, rights, property or security of the Company, our Services or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and /or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

Information We Disclose with Your Consent or at Your Request

We will share your Personal Information with third-party sites or platforms, such as social networking sites, if you have expressly requested that we do so.

Email, Text and Voice Communications

We use email, text messages, and phone calls to improve your experience with ValetEZ. By becoming a Member, you have agreed to receive emails, text messages, and phone calls initiated from us or through us, which include, without limitation: message notification emails, emails or text messages informing you about your Parking Services and emails or text messages informing you of promotions we run and new and existing features we provide. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. If you change your mobile phone service provider, the notification service may be deactivated for your phone number and you may need to re-enroll in the notification service. ValetEZ reserves the right to cancel the notification service at any time. If you do not wish to receive any of our email communications or text messages, please do not use the Services.

The Security of Your Information

We take reasonable measures to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

Links to Other Sites

Our Services may contain links to other websites and services. Any information that you provide on or to a third-party website or service is provided directly to the owner of the website or service and is subject to that party’s privacy policy. Our Privacy Policy does not apply to such websites or services and we’re not responsible for the content, privacy or security practices and policies of those websites or services. To protect your information we recommend that you carefully review the privacy policies of other websites and services that you access.

Changes to the Privacy Policy

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.